Returns & Exchanges

We want you to love your Petite Keep purchase. Please note that personalized items are final sale and cannot be returned unless there is a manufacturing defect.

Return Process

• 1.
  Initiate Request

  Email our support team within 14 days of delivery with your order number and reason for return.

• 2.
  Receive Authorization

  Once approved, we will provide a Return Merchandise Authorization (RMA) and a prepaid shipping label.

• 3.
  Package Your Item

  Securely pack the item in its original packaging, including the dust bag and all accessories.

• 4.
  Refund Processing

  Once received and inspected, your refund will be processed to your original payment method within 5-7 business days.